Bluetooth Pairing Solutions

Due to their specific Bluetooth chip settings, certain phones may have difficulty connecting via Bluetooth to another device.

Such as:

• Huawei P10
• Huawei P20
• Xiaomi Note 10
• Samsung S20

Note: Ensure that your Home device is always updated with the latest firmware. Refer to the "Software Update" documentation on p.40 to update your firmware.

Scenario
I successfully enter the device's SN, but I am stuck at the Bluetooth connection step.

• Possible Cause
  Bluetooth is not enabled on your phone.
  • Solution
    Enable Bluetooth on your phone. Try again.
• Possible Cause
  You are too far away from the Home.
  • Solution
    Ensure that you are within a 2-meter radius of the Home. Try again.
• Possible Cause
  You don't have internet on your phone.
  • Solution
    Make sure you activate the internet connection on your phone. Perform a web search with your browser to check your internet connection. Try again.
• Possible Cause
  Another phone is already connected to the Home.
  • Solution
    Make sure all nearby smartphones have disconnected their Bluetooth connection during the pairing process.
• Possible Cause
  Change Bluetooth preferences on your phone.
  • Solution

1. Go to your phone's Bluetooth settings
2. Unpair the HOME from your phone (Click on HOME and click Unpair).
3. Check if any other device is connected to your phone via Bluetooth.
4. Return to the app and try again.

• Possible Cause
  Geolocation is disabled on your smartphone.
  • Solution
    Enable location on your smartphone.

On iOS Devices

1. Go to "Settings" > "Privacy" > click on "Location Services"
2. Ensure that you enable "Location Services"
3. Scroll down the list of apps and select the app
4. Enable the location "Always"
5. Return to the app and try again.

On Android Devices

1. Go to "Settings" > "Location" > "App permissions".
2. Find the app or scroll down the list of apps
3. Select the app
4. Activate the location "Allow all the time".
5. Return to the app and try again.

• Possible Cause
  You have updated your firmware (1.3.4 or higher), which restarts the Bluetooth connection.
  • Solution

1. Go to your phone's Bluetooth settings
2. Forget all HOME devices on your phone (click on HOME and click Forget)
3. Delete the application from your phone and reinstall it
4. Return to the application and try again.

• Possible Cause
  The Bluetooth chip needs to be restarted on your phone.
  • Solution

1. Power off your phone
2. Turn on your phone
3. Go to the app and try again.