The Powerdale Home Control Isn't Working Properly

Scenario
The control of the Home doesn't seem to work properly.

• Possible Cause
  The current transformer (CT) is not installed correctly: upside down, or not in accordance with the network topology.
  •  Solutions
    • Check the sequence and/or direction of the CT. (see The current transformer is installed upside down).
    • Verify if the CT is installed according to the relevant network topology (see Network Connection Type on p.16).
• Another Possible Cause
  In 3x230V (without neutral), the power cable L2 is not connected to the neutral of the house.
  • Solution
    Reconnect the cables for the Home, but now with L2 to the device's neutral (corresponding to the grid topology).
• Another Possible Cause
  The current transformer(s) is/are damaged.
  • Solution
    • Replace the CT if possible.
    • If the installation is completed without the placement of a CT: Indicate that the CT is not present in the configuration of the Nexxtender Installer app. Set the I max. device current to a value suitable for the customer's infrastructure.

Tip: Powerdale recommends a minimum of 6 A. This way, the control can be ensured without a CT.

• Another Possible
  Cause The Neutral/No Neutral configuration is not correctly set (see Device Configuration on p.30).
  • Solution
    Check the parameter in the configuration via the Nexxtender Installer app. It should be suitable for the customer's network topology.