My charging sessions do not appear on Nexxtmove

Situation

You are not receiving your consumption data on Nexxtmove.me with your Mobile smart cable?

What you should know

The smart cable will transfer your consumption data either via a public network called Sigfox (where the Belgium national coverage can differ from region to region) or via a Bluetooth connection available from your phone. In order to transfer the data, the smart cable must be charged (the battery inside the smart cable has a duration of 20 hours) and must be able to capture the Sigfox network, by this we mean that having the smart cable in an underground or closed area could alter the data transfer.

Remedy

1.You may be charging in a closed area or underground. 

In this case: 

• Make sure your smart cable has been plugged in the last 20 hours or plug it in a power outlet for at least 2,5 hours to make sure the internal battery is properly charged.
  
  
• Remove the smart cable from the underground area and check on Nexxtmove.me to see if the data has been loaded.
  
  
• If you still can't see your charges, then you may have a coverage issue, please follow point 2 instructions below.
  
  

2.You may have bad coverage of the Sigfox network in the area you are located. 

Sigfox is a network allowing data transfer, but their coverage is not yet available everywhere. To check the coverage in your area, go tohttps://www.sigfox.com/en/coverage

In this case: 

• Use the Bluetooth connection of your phone via the Nexxtmove application to transfer the data to the Nexxtmove application. (See article "How to use the Nexxtmove application").
  
  
• If you do not have a Bluetooth connection possibility, put your smart cable in your car (preferably on the passenger seat and not in the trunk) and drive as usual (preferably to places where you have spotted a Sigfox coverage) and the data stored in the Mobile charging device may reach the SigFox servers.
  
  
• Check on Nexxtmove.me to see if the data has been loaded.
  
  

3. If you still can't see your consumption data after these procedures, please fill in our online contact formor call our Customer Support Team02/647 38 79.

1. Warning

   Nexxtmovewill receive only the total consumption with the corresponding timestamps. It will report it on your dashboard as a quantity of electricity, with no details. In other words, between the previous reported charging session and the last reported one, there may have been several sessions. But since the online platform did not receive the details, it will report it as one charge. Nonetheless, the total amount of energy is still valid.