My Car Is Not Charging

Scenario
The charging session is not starting. The LED on your Home device remains green when you plug it into your car and initiate charging.

Note: Ensure that your Home device is always updated with the latest firmware. For firmware updates, refer to the documentation, page 40, "Updating the Software."

• Possible Cause
  Your device is set to private mode and requires authentication to start charging.
  • Solution
    Open your application and initiate the charging session through the button. If you are experiencing a Bluetooth issue, consult the "Bluetooth Pairing Solutions" section. If you need assistance with configuration, see "Configuration, page 18," and "Daily Use, page 18."
• Possible Cause
  Your network topology is three-phase without a neutral wire (3x230V), and you are trying to charge a Plug-In Hybrid (PHEV).
  • Solution
    Some PHEVs can only be single-phase charged and will not charge when the charger is wired as two-phase. Contact your installer to change the network topology to single-phase and modify the configuration on your Home device via the app to single-phase.
• Possible Cause
  Your network topology is three-phase without a neutral wire (3x230V), and you are trying to charge a Renault Zoé.
  • Solution
    The Renault Zoé can only be charged on a network with a physical neutral conductor. Contact your installer to install an isolation transformer.
• Possible Cause
  Your network is three-phase without a neutral wire (3x230V), and you are trying to charge a Peugeot e208.
  • Solution
    The Peugeot e208 is configured by default to charge on a network with a physical neutral conductor. Contact your Peugeot dealer to configure your car to charge on a network without a physical neutral conductor.
• Possible Cause
  Your network topology is three-phase without a neutral wire (3x230V), and you are trying to charge a Porsche Taycan.
  • Solution
    The Porsche Taycan does not charge in two-phase mode. Contact your installer to wire your Home as single-phase, and the installer must configure it as single-phase using the installer app.