Stroohm Customer Care
- Total activity 186
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 121
Articles
Recent activity by Stroohm Customer Care-
At what rate will I be reimbursed for home charging?
If you have a home charge point through your employer, and it is linked to the Stroohm LMS platform, you are probably entitled to a refund for charging sessions.In this article, we explain how this...
-
Onboarding on the Stroohm LMS platform of a fixed charge point that was not installed by Stroohm
If you are an employee of a company that is a Stroohm customer for charge cards and home charging session refunds, and you already have a charge point from a party other than Stroohm, it is possibl...
-
What should I do if my cable is broken?
We invite you to contact our supplier, Powerdale: E-mail: supportmobile@powerdale.com Tel: +32 (0) 2 647 38 79
-
What should I do when my smartphone does not recognize the smart charging cable?
Depending on the operating system of your smartphone (Android or Apple), a pop-up window may appear when downloading the NexxtMove application with a code that you will need to copy and enter manua...
-
I can't sync my smart charging cable, what should I do?
Disconnect the cable from the car. The cable must remain in the socket. Go to the NexxtMove app on your smartphone and sync manually. If you leave the NexxtMove application open, in the background...
-
Where can I check my usage?
Track your consumption via http://Nexxtmove.meor via the NexxtMove application on your smartphone.In any case, you need your login credentials.
-
Can I get a refund if I use my smart charging cable on another location than my home?
Yes it's possible! However, keep in mind that the reimbursement of your consumption is based on the tariff (CREG) applicable to the address to which the cable is connected, normally this is your ho...
-
Can I change the charging speed of my smart charging cable?
Yes it's possible! If you want to charge quickly, set the device to hare. If you want to charge slowly, set the device to turtle.
-
Is the use of an extension cord allowed?
It is not recommended to use an extension cord as most common extension cords will not fit. But if you cannot use the charging cable otherwise, you can use a black rubber extension cable of up to 5...
-
What should I do if I receive the message that my smart charging cable is offline?
Plug it into the socket, because if the cable has not been plugged in for more than 10 days, it will automatically disconnect.